This Privacy Policy describes how RootRevive ("RootRevive," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from rootrevivedirect.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services—whether you're a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the terms described below. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or applicable laws. We will post the updated policy on the Site and revise the “Last Updated” date accordingly.
Last Updated: June 20, 2025
How We Collect and Use Your Personal Information
We collect personal information about you through various means depending on your interaction with our Site and Services. This may include:
Information You Provide to Us:
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Name, address, phone number, email
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Billing and shipping information
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Account login details (if applicable)
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Order and shopping history
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Communications sent via email, contact forms, or chat
Information Collected Automatically:
We collect Usage Data through cookies and similar technologies, including:
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IP address
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Browser and device information
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Pages visited and actions taken on our site
You can manage your cookie preferences through our cookie banner.
Information from Third Parties:
We may also collect information from:
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Shopify (our e-commerce platform)
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Payment processors
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Advertising platforms
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Analytics providers
How We Use Your Information
We use the collected information to:
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Fulfill orders and provide services
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Process payments and issue refunds
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Communicate with you about your orders or account
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Send marketing emails (with opt-out options)
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Detect fraud and ensure security
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Improve our website and services
Cookies
We use cookies and tracking technologies to personalize your experience, run analytics, and manage advertising. You can control cookie settings via our cookie banner or your browser.
For details on Shopify cookies: Shopify Cookie Policy
How We Share Personal Information
We may disclose your personal information to:
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Service providers (e.g., shipping, IT, payment processing)
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Shopify and other e-commerce infrastructure providers
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Advertising and analytics partners
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Legal authorities, when required
We do not sell or share sensitive personal information for profiling or inference.
User Generated Content
If you post reviews or content publicly through our Services, that content may be visible to others. Please use caution and do not include sensitive data in public posts.
Third-Party Links
Our Site may contain links to third-party sites. We are not responsible for their privacy policies or security practices.
Security & Data Retention
We take security seriously but cannot guarantee 100% security for data transmissions. We retain your information only as long as necessary to:
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Maintain your account
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Fulfill orders
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Meet legal obligations
Your Privacy Rights
Depending on your location, you may have the following rights:
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Access / Know what personal data we hold
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Delete your personal data
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Correct inaccurate information
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Portability of your data
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Opt out of targeted advertising or sale of personal data
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Limit use of sensitive personal data
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Withdraw consent or file an appeal to denied requests
You may contact us to exercise these rights via the contact info below.
Shopify Advertising Services
We use Shopify services such as Shopify Audiences. You can opt out at:
👉 https://privacy.shopify.com/en
International Users
If you're located outside the U.S., please note your data may be transferred and processed in the U.S. or other countries. For EU/UK users, we rely on legal mechanisms such as Standard Contractual Clauses for data transfers.
Complaints
You may contact us with complaints or questions about your data. If you're not satisfied with our response, you may also contact your local data protection authority.
Business Information
RootRevive LLC
269 W White Horse Pike
Egg Harbor City, NJ 08215
United States
Phone: (800) 619-1722
Email: info@rootrevivedirect.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST