Last Updated: June 20, 2025
How do I place an order on your website?
To place an order, browse our site and add your desired products to the shopping cart. Once you're ready, proceed to checkout where you'll enter your shipping information and choose your preferred payment method. Review your order details and confirm your purchase to complete the transaction.
What payment methods do you accept?
We accept a variety of secure payment options, including:
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Shop Pay
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Meta Pay
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Amazon Pay
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Google Pay
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Apple Pay
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PayPal
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Visa, Mastercard, American Express, Discover, Diners Club
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Wire Transfer
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ACH Transfer (Automated Clearing House)
How long does shipping take?
Orders are typically processed within 1–3 business days (Monday–Friday). Delivery times vary by location and courier but generally range from 4–6 business days.
What is your return and refund policy?
We offer a 30-day return policy for items in new condition. Return shipping is free. For full details, please refer to our Return Policy.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can use the provided tracking number to monitor your package via the courier's tracking system.
Are there shipping costs for my order?
No. We offer free shipping on all orders within the contiguous United States.
Can I cancel or modify my order after it’s placed?
If you need to cancel or change your order, please contact our customer support team right away at (800) 619-1722 or info@rootrevivedirect.com. If your order has not yet shipped, we’ll issue a full refund. If it has already shipped, our 30-day return policy applies.
What should I do if I receive a damaged or defective item?
If your order arrives damaged or incorrect, please note it upon delivery and email photos to info@rootrevivedirect.com on the same day. We will cover return shipping and ensure you receive a replacement as quickly as possible. All returns must be authorized by customer service.
Contact Information
Have questions about your order or delivery? Reach out to us:
Store Name: RootRevive
Phone: +1 (800) 619-1722
Email: info@rootrevivedirect.com
Address: 269 W White Horse Pike, Egg Harbor City, NJ 08215